Privacy Policy
Effective Date: March 22, 2026 | Website: skyanawellness.com
Your privacy is important to us. This Privacy Policy explains how SKYANA (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website and services. By using our platform, you consent to the data practices described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly:
Account information: Name, email address, password (hashed), and profile details when you register.
Purchase information: Billing name, billing address, and payment details (processed securely by third-party processors—we do not store full card numbers).
Communications: Any messages, feedback, or support requests you send us.
User-generated content: Quiz responses, notes, or content you submit within the platform.
1.2 Information Collected Automatically:
Log data: IP address, browser type and version, operating system, referring URLs, and pages visited.
Usage data: Content accessed, time spent on pages, quiz scores, and feature interactions.
Device information: Device type, screen resolution, and unique device identifiers.
Cookies and tracking technologies: (See Section 6).
1.3 Information from Third Parties:
Payment processors (Stripe, PayPal): Transaction confirmation and billing details.
Social login providers (if applicable): Basic profile data if you choose to authenticate via Google or Facebook.
Analytics providers: Aggregated behavioral data to improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, process purchases, and deliver digital products and courses.
Personalization: To customize your learning experience, track progress, and recommend relevant content.
Communications: To send order confirmations, receipts, platform updates, and support responses.
Marketing: To send promotional emails and offers (you may opt out at any time).
Analytics & improvement: To analyze usage trends, identify technical issues, and improve our platform.
Legal compliance: To comply with applicable laws, regulations, and court orders.
Security: To detect, prevent, and investigate fraud, unauthorized access, and other harmful activity.
We do not sell your personal information to third parties. We do not share your data with advertisers for targeted advertising purposes.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Contract performance: Processing necessary to fulfill your purchase or provide our services.
Legitimate interests: Improving our platform, fraud prevention, and internal analytics.
Consent: For marketing communications (you may withdraw at any time).
Legal obligation: Where required by law (e.g., tax and accounting obligations).
4. How We Share Your Information
We may share your data with:
Service providers: Payment processors, email delivery services, hosting providers, and customer support tools bound by confidentiality agreements and only permitted to use data for specified purposes.
Legal authorities: When required by law, subpoena, court order, or to protect our legal rights.
Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
With your consent: For any other purpose with your explicit consent.
We require all third-party service providers to maintain appropriate security measures and to process your data only for the purposes we specify.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Specifically:
Account data: Retained for the duration of your account and up to 3 years after account closure.
Transaction records: Retained for 7 years to comply with financial and tax regulations.
Marketing data: Retained until you unsubscribe or request deletion.
Support communications: Retained for 2 years after the final communication.
6. Cookies & Tracking Technologies
We use the following types of cookies and tracking technologies:
Essential cookies: Required for the platform to function (login sessions, cart, preferences); cannot be disabled.
Analytics cookies: Track how users navigate our site to help us improve functionality (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant promotions (only with your consent).
You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may limit platform functionality. We honor Do Not Track (DNT) browser signals.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information, including:
SSL/TLS encryption for all data in transit.
Secure, encrypted storage for data at rest.
Hashed and salted password storage (we cannot see your password).
Access controls; only authorized personnel can access personal data.
Regular security audits and vulnerability assessments.
While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion (“Right to Be Forgotten”): Request deletion of your personal data, subject to legal obligations.
Portability: Request transfer of your data in a structured, machine-readable format.
Objection: Object to processing of your data for marketing or profiling purposes.
Restriction: Request restriction of processing in certain circumstances.
Withdraw consent: Withdraw consent for marketing at any time via unsubscribe links or by contacting us.
To exercise any of these rights, contact us at skyana1985@gmail.com. We will respond to all legitimate requests within 30 days.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
The right to know what personal information we collect, use, disclose, and sell.
The right to delete personal information we have collected about you.
The right to opt out of the sale of your personal information (we do not sell personal information).
The right to non-discrimination for exercising your CCPA rights.
10. Children’s Privacy (COPPA)
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at skyana1985@gmail.com and we will promptly delete it. Users between 13-17 must have parental consent to use our platform.
11. International Data Transfers
SKYANA is based in the United States (Florida). If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country. By using our services, you consent to this transfer.
For EEA users, transfers are made under Standard Contractual Clauses (SCCs) or other appropriate safeguards in compliance with GDPR Article 46.
12. Contact & Data Controller Information
For privacy-related questions, requests, or concerns, please contact:
Email: skyana1985@gmail.com
Website: skyanawellness.com
Data Controller: SKYANA CNA Exam Review & Educational Platform
This Privacy Policy was last updated on March 22, 2026. We will notify you of material changes by email or by posting a prominent notice on our website prior to the change becoming effective.